Team Leader - Collection

Job Description:

Job Summary

We are looking for an experienced Team Leader – Collection to manage and guide a team of outbound collection executives. The role includes driving performance, improving recovery rates, resolving escalations, and ensuring smooth daily operations while maintaining strong team engagement.

Key Responsibilities
Lead, coach, and motivate CREs to meet collection targets and KPIs.
Monitor calls, provide feedback, and handle customer escalations.
Ensure roster adherence, login hours, and process compliance.
Support current joiners for smooth onboarding and retention.
Coordinate with teams to resolve issues and highlight system problems.
Identify process gaps, suggest improvements, and track trends.




Conduct daily briefings and maintain high quality and service standards.
Make quick, effective decisions to support operations.

Eligibility Criteria:
Minimum 1 year experience as Team Leader or Acting Team Leader.
Experience in Outbound Collections/Recovery (Banking/BPO).
Strong communication skills; languages: English + South Indian languages.
Basic knowledge of MS Excel, Word, Outlook.
Customer-focused with solid coaching and decision-making skills.

Work Details
Full time role.
Daily team management, call monitoring, and escalation handling.

Bangalore

📌 Team Leader Collection Bengaluru
🏢 ONE POINT ONE SOLUTIONS
📍 Bengaluru