We are looking for a Customer Support Representative to join our team in Mumbai. This role is ideal for those with 0 to 5 years of experience, including fresh graduates who have completed their 12th grade. As a customer support representative, your main focus will be helping customers with their inquiries and ensuring they have a positive experience with our services.

Key Responsibilities:
Assist Customers: Respond to customer queries via phone, email, or chat, providing clear and accurate information about products and services.
Problem Solving: Help resolve customer issues by identifying their needs and finding suitable solutions or escalating the matter to the appropriate team.
Maintain Records: Keep track of customer interactions by updating our database, ensuring that all information is accurate and up to date.
Provide Feedback: Share insights and suggestions from customer interactions with the team to help improve services and processes.
Team Collaboration:



Work closely with colleagues to share knowledge and support each other in enhancing customer satisfaction.

Required skills and expectations include:
Strong communication skills, both verbal and written, to effectively interact with customers.
Valuable listening skills to understand customer needs and concerns.
Basic computer skills to navigate systems for record-keeping and communication.
A friendly and patient demeanor, as the role involves dealing with customers from diverse backgrounds.
Willingness to learn and adapt in a quick-paced work setting. Being a team player is essential.
Experience

0 - 5 Years
No. of Openings

2
Education

12th Pass
Role

Customer Support Representative
Industry Type

Transportation / Logistic / Shipping / Marine / Courier / Freight / Cargo
Gender

[ Male / Female ]
Job Country

India
Type of Job

Full Time
Work Location Type

Work from Office

📌 Customer Service Representative Full Time Freshers Mumbai
🏢 Right Select
📍 Mumbai