About the role

Shipmnts is an AI-native platform that runs the operations and finance of freight forwarders, customs brokers and logistics companies. 200+ companies across India, the UAE and the US run their business on Shipmnts.

You are the first person customers reach when they need help. We are hiring at two levels:
Product Support Specialist (0 to 3 years): first-line support. Respond rapid, resolve from our knowledge base, and escalate with full context
Senior Product Support Specialist, Finance & Accounting (3 to 5 years): resolve complex finance issues across invoicing, ledgers, GST and TDS, reconciliation and reports, and diagnose bugs with our engineers

What you will do
Respond to tickets, chats and calls within our target times
Diagnose each issue: configuration, data or product bug
Keep customers updated until their issue is resolved
Tag tickets accurately; this data improves our help centre and AI agent
Write help articles for recurring issues
Take part in the weekend support roster
Senior level also: own escalated finance tickets end to end, work with on-call engineers on fixes,



and coach first-line colleagues

What you will bring

Product Support Specialist
0 to 3 years in customer support, product support or operations; freshers with solid grasping are welcome
Explicit written and spoken English and Hindi
Patient, structured and curious about how things work

Senior Product Support Specialist, Finance & Accounting
3 to 5 years of accounting experience (books, GST, TDS, reconciliation) plus hands-on use of an accounting system or ERP
Methodical troubleshooting and transparent written English
SaaS or ERP support experience is a plus

Location and salary
Ahmedabad (office)
Product Support Specialist: Rs 2.5 to 4 LPA
Senior Product Support Specialist: Rs 4 to 6.5 LPA

How we hire

A practical exercise on sample customer tickets, followed by an interview.

Your growth path

Product Support Specialist > Senior Product Support Specialist > Backup Support Lead > Customer Support Lead

📌 Product Support Specialist Logistics Erp & Accounting Ahmedabad
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