Role & responsibilities

Location : Bangalore

We are looking for a Spanish-speaking Help Desk professional with experience in providing technical support to users. The candidate should be fluent inSpanish and English and have robust troubleshooting and communication skills.

Key Responsibilities
Provide L1 technical support via phone, email, chat, and ticketing tools.
Support Spanish-speaking users in Spanish and English.
Troubleshoot hardware, software, application, and access-related issues.
Log, track, and resolve incidents within defined SLAs.
Escalate complex issues to the appropriate technical teams.
Maintain accurate ticket and resolution documentation.

Required Skills
Fluency in Spanish and English.
Experience in Help Desk / Service Desk / Technical Support.
Valuable troubleshooting and problem-solving skills.
Knowledge of Windows, Microsoft Office, and basic IT support.
Experience with ticketing tools such as ServiceNow or Jira.
Robust customer-service and communication skills.

📌 Spanish Expertsupport It Help Desk Bengaluru
🏢 Ascendion Engineering
📍 Bengaluru