We required BPO - Healthcare Head will have end-to-end responsibility for handling entire our Patient Relationship Officers (PRO) Department
Lead the development and implementation of a governance framework to enhance clarity, accountability and collaboration with the hierarchy team
Establish explicit communication channels, escalation protocols and forums to address both operational and strategic relationship issues effectively
Drive alignment on priorities and ensure transparency in issue resolution across all levels.
Develop and oversee mechanisms to monitor and report on call center operational performance, highlighting gaps, risks and opportunities for improvement
Deliver transparent and actionable reporting to support performance management, enable continuous improvement and inform strategic decision-making
Define and formalize escalation protocols to ensure swift resolution of operational issues and alignment on priorities
Lay the foundation for scalable, adaptable and service-oriented operations that align with evolving business needs
Cultural and relationship management, promoting cultural understanding, trust-building and collaborative workshops to strengthen the partnership, ensuring PRO staff understand the company s culture, goals and operational standards.
Your Skills and Expertise:
Candidate education at least post-graduation with 10+ years of experience as BPO Head
Experience should be customer relationship management or operations leadership roles
Ability to lead cross-functional teams and foster a collaborative, results-oriented culture
Patient relationship process that to voice process like In/out bound and escalation calls
Valuable communication skills with verbal and written in Telugu, English & Hindi languages
Valuable Analytical Skills and decision making with escalation skills required for this position
Male and healthcare sector exposure candidate can apply and preferable for this position.
📌 Call/contact Center Head Bpo Hyderabad
🏢 Punarjan Ayurveda
📍 Hyderabad
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