Blue Yonder Title:
Support Engineer II

Other Comparable Titles:
Product Specialist, Techno-Functional Architect

Overview:
Join our leading AI-driven Global Supply Chain Solutions Software Product Company, recognized as one of the “Best Places to Work”. We are seeking a skilled Senior Support Engineer to enhance customer experience and provide robust solution support to Blue Yonder (BY) customers. The role demands an cutting-edge, proactive approach to customer value creation and involves resolving complex technical issues with high expertise.

Scope:
• Customer Solution Ownership: Achieve high customer satisfaction and positively impact NPS scores through end-to-end ownership, engagement, and proactive support.
• Global Team: Collaborate with 120+ global associates across the US, Mexico, India, Australia, and the UK, with rapid growth expected.

Our Current Technical Workplace:
• Software: BY Discrete, SQL, AppDynamics, Splunk, Oracle/MSQL, Java, GIT, Rest API, OAuth
• Cloud Architecture: MS Azure (ARM templates, AKS, Application gateway, Virtue Networks, Event Hub, Azure AD)




• Application Architecture: Scalable, resilient, event-driven, secure multi-tenant microservices architecture
• Frameworks/Others: Kubernetes, Kafka, Elasticsearch, Spark, NoSQL, RDBMS, Springboot, Gradle GIT, Ignite

What You’ll Do:
• Support Engagements: Work with global technical and functional teams to support various customer engagements.
• Customer Interaction: Understand customer requests, support designed products/solutions to meet business requirements, and ensure high customer satisfaction.
• Issue Resolution: Address and resolve technical issues adhering to SLAs, document learnings, and create knowledge articles.
• Workplace Management: Replicate and maintain customer environments and knowledge of customer solution architecture and integration points.
• Customer Satisfaction: Provide quality and timely solutions to improve customer satisfaction and follow-up until closure.
• Stak

📌 Support Engineer 2 Coimbatore
🏢 Blue Yonder
📍 Coimbatore