Role & responsibilities

Required Experience & Skills
Hands-on experience providing L2/L3 application support for LabVantage LIMS in a pharmaceutical, biotech, or life sciences setting.
Solid hands-on experience with the LabVantage LIMS platform, including its browser-based Java EE architecture and configuration-driven model workflows, business rules, master data, and Web Page Designer — with the ability to diagnose and resolve application-layer issues independently.
Strong experience in LabVantage support with Oracle and/or SQL Server database troubleshooting and SQL query analysis
Demonstrated experience troubleshooting API and system integration issues between LIMS and adjacent platforms (e.g., ERP, MES, instrument interfaces).
Familiarity with SaaS application support models and vendor management, including escalation processes for patch and hotfix delivery.




Experience supporting or participating in SIT/UAT testing for application changes in a regulated GxP environment.
Proven ability to produce high-quality technical documentation — runbooks, SOPs, incident reports, and knowledge base articles.
Experience working in a follow-the-sun or globally distributed support model, with robust skills in handoff coordination and knowledge transfer.
Client-facing communication skills with the ability to convey technical issues clearly to non-technical business stakeholders.

Familiarity with ITSM tools (e.g., ServiceNow, Jira Service Management) for incident, change, and problem management.

📌 Labvantage Lims Application Support Hyderabad
🏢 Cloudxtreme
📍 Hyderabad