Program Manager – ITSM TAN Role Details Job Title: ITSM TAN (Center of Excellence) Program Manager – Service Now & Cloud Co E (Contractor) Location: Remote – PAN India (Travel to Eisai GCC, Vizag as required) Experience Level: 10 years (Senior Program/Project Manager) Job Type: Contractor Department: Global IT – Global IT Service Management (GITSM) ABOUT THE COMPANY / TEAM Purpose Statement: (Brief overview of the department/center and its mission) EISAI Global Digital Business Transformation (GDBT) centre in Vizag is our first truly global capability center (GCC) providing high quality IT capability services across the globe for various EISAI regions. The centre leverages internal critical technical competencies to engineer, build, secure, and operate consolidated cost optimized global infrastructure platforms supporting our human health care (hhc) mission. Eisai’s Global IT organization is driving a multi‑year transformation to establish a unified, scalable, and intelligent Global IT Service Management (GITSM) ecosystem. As part of this journey,



Eisai is rolling out a single global ITSM platform (Service Now) and establishing a Technology Alignment Network (TAN) — Eisai’s model for a Center of Excellence (Co E) — to govern, standardize, and continuously improve ITSM and Cloud services globally. The ITSM TAN, leveraging Eisai’s Global Capability Center (GCC), will act as the governing and enabling body for ITSM process excellence, platform governance, adoption, and continual improvement across regions while ensuring alignment with regulatory, data sovereignty, and operational requirements. POSITION OVERVIEW Role Summary: Eisai is seeking a seasoned ITSM TAN Program Manager (Contractor) to lead program execution for the global rollout of the GITSM platform (Service Now) and to operationalize the ITSM TAN (Co E). This role will also support the operationalization of the Cloud Co E, helping drive adoption, standards, and governance defined by the Cloud Co E team. The

📌 Program Manager (Andhra Pradesh)
🏢 Eisai Pharmaceuticals India
📍 Andhra Pradesh