Area(s) of responsibility

Skills: ServiceNow Developer(ITSM, CSM, Integration, Now Assist, Gen AI)

Experience: 6-9 years

Location: Noida

Job description

Effectively working with stakeholders both internally and externally to the organization.

• Understand business requirements and implement technical requirements while working with standard design principles.

• Engage with the Architect and Team Leads to produce high-level and /or detailed design of requirements.

• Estimating development effort for requirements.

• Demonstrating experience working with workflows in one or more key areas of the ServiceNow platform (e.g., ITSM, CSM, ITOM,ITAM and Now Assist with Integrations)

• Drive process optimization, efficiencies and productivity using automation

• Act as a mentor to support less experienced colleague

• Strong understanding of ServiceNow best practices

• Proven track record from developing and operating ServiceNow (7+ years)

• Experience of working with Integrations,



E-bonding is preferred

• Strong analytical skills, communication, and presentation skills

• Ability to manage customer and stakeholder expectations. Consultancy experience will be advantageous

• Have the drive and determination to learn and continuously share your knowledge with others

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).

• One or more advanced certifications (CIS ITSM, CIS HRSD, CIS Discovery, etc.).

• Experience with Agile/Scrum methodology.

• Exposure to ServiceNow App Engine / custom application development.

Soft Skills

• Solid analytical and logical thinking.

• Ability to work independently and in teams.

• Proactive in identifying opportunities for process improvement.

• Excellent communication and interpersonal skills.

📌 ServiceNow ITSM/CSM Developer (Noida)
🏢 Birlasoft
📍 Noida