Job Description
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com

Primary Function (the primary purpose of the position):
Primary role is to maximize the effectiveness and efficiency of Agilent’s field organization that impacts cost and revenue for the business

Focusing on strategic planning to optimize the field service team and meet our customer service commitments. As well as managing the daily operations within a given geography that continuously meets and exceeds the expectations of our internal and external customers by assigning the right service engineering resource, in the right location, at the right time





Works in strong partnership with Technical Remote Support Engineers and has direct responsibility of meeting contractual response times and ensuring all Agilent and Partner resources are effectively and efficiently deployed for customer on site attendance

Works closely with Sales and Support Organizations, Customer Operations Center, Support Parts Logistics and Authorized Support Providers to ensure timely delivery of services to our customers

Desired Skills / Knowledge :
- Robust planning and organizational skills, and high attention to detail
- Negotiation and persuasion skills
- Resourceful and solutions oriented
- Business collaboration capabilities
- Ability to thrive in a dynamic and fast paced environment
- Proactive attitude and an ability to generate ideas and problem solve
- Driven to achieve a successful experience for the customer, whilst also achieving our internal measures
- Ability to manage a highly pressurized and demanding multitasking environment on a daily basis, respondi

📌 Scheduling Success Coordinator (Manesar)
🏢 Agilent Technologies
📍 Manesar