Position Description:

Company Profile:

Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.

Job Title: Genesys Cloud Contact Center Developer

Position: Senior Software Engineer

Experience: 4- 7 Years

Main location: Bangalore

Position ID: J0626-1002

Employment Type: Full Time

Job Description :

We are seeking a highly skilled Genesys Cloud Contact Center Developer with a robust specialization in IVR development and Genesys AI. In this role,



you will be responsible for the end-to-end design, development, and implementation of intelligent, omnichannel contact center workflows. You will play a critical role in transforming our customer experience by automating interactions, deploying conversational AI, and ensuring seamless integration between Genesys Cloud and our core enterprise systems.

Key Responsibilities:
.IVR & Flow Development: Design, build, test, and deploy complex IVR call flows, bot flows, and routing logic using Genesys Cloud Architect. Ensure flows are optimized for high performance, fault tolerance, and minimal customer friction.
.AI & Bot Implementation: Lead the development and tuning of Genesys Dialog Engine Bot Flows for both voice and digital channels. Build Natural Language Processing (NLP) intents, utterances, and slots to create highly accurate conversational self-service experiences.
.Agent Experience Enhancem

📌 Genesys Cloud Contact Center Developer (Bengaluru)
🏢 CGI
📍 Bengaluru