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Student Cases Manager (Complaints and Final reviews)

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Job Number SU01706 Contract Type Fixed Term Salary £39,906 to £46,049 per annum Working Pattern Full Time Faculty/Directorate Education Services Location Singleton or Bay Campus, Swansea Closing Date 11 Oct 2026 Interview Date 20 Oct 2026 Informal Enquiries

• Natalie Wathan [email protected]
• Jane Lewis-Normand [email protected]

About The University

Swansea University is a research-led university that has been making a difference since 1920. The University community thrives on exploration and discovery and offers the right balance of excellent teaching and research,



matched by an enviable quality of life.

Our stunning waterfront campuses and multicultural community make us a desirable workplace for colleagues from around the world. Our reward and benefits, and ways of working enable those who join us to have enriching careers, matched by an excellent work-life balance.

About The Role

This is a fixed term role for 12 months.

The primary aim of the Student Cases Manager (Complaints and Final Reviews) will be to manage a team whose Student Cases Management remit includes but is not limited to, complaints, final reviews, dignity at work and study, and other student cases work.

working in partnership with other Student Cases Managers, supporting an outcome-focused approach, motivating, developing and deploying the skills to provide creative and cutting-edge solutions. An essential element of the role is the ability to ensure that case responses are high quality, timely, and support the delivery of a high-quali

📌 STUDENT CASES MANAGER (Sonipat)
🏢 Swansea University / Prifysgol Abertawe
📍 Sonipat