04 Oct
|
HCL Technologies
|
India
04 Oct
HCL Technologies
India
Job Summary
To resolve the tickets raised as per the defined standards of time, cost, and quality for increased customer satisfaction.
Key Responsibilities
1. To troubleshoot and resolve tickets raised by the clients.
2. To undertake training programs for recent joinees.
3. To perform knowledge transition during project enhancements.
4. To document all the defined processes and the methods of resolving the ticket, troubleshooting, etc.
5. To update self on latest technologies and related areas.
Skill Requirements
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Other Requirements
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📌 Senior Support Engineer (India)
🏢 HCL Technologies
📍 India