Job Description:
Primary Skill :- SQL, Splunk, Excellent communication

Ultimately, the role of SRE is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications.
Engage in and improve the whole lifecycle of services-from inception and design, through deployment, operations, and refinement.
Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns
Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity.




Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in Dev Ops automation and best practices.
Practice sustainable incident response and blameless postmortems.
Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover
Collaborate with a global team spread across tech hubs in multiple geographies and time zones
Share knowledge and mentor junior resources.
Develop and maintain automation pipelines for certificate renewal, traffic routing, alerting, and compliance reporting using tools like Ansible, Venafi.
Drive improvements in ITSM and DQ SLOs, ensuring timely CRQ status updates and incident closure.
Lead initiatives for Safety & Soundness and Operational Excellence across quarterly EPICs, covering areas such as PCI compliance, threat/toil management, self-healing, and ITSM defect resolution.

📌 SRE - Pune (India)
🏢 TRIGENT SOFTWARE PRIVATE
📍 India