This job is provided by apna.co WE'RE HIRING | ICICI LOMBARD GENERAL INSURANCE

Vertical: Retention

Designation: Customer Retention Manager (CRM)

Process: 100% Voice | outbound Calling

Job Responsibilities

Make outbound calls to existing customers

Renew insurance policies of existing customers

Explain policy perks, renewal offers, and coverage details

Convince customers and close renewals effectively

Achieve renewal and retention targets

Update customer details and renewal status accurately

Job Requirements

Good communication skills in Hindi & English

Strong sales mindset & thought process

Experience In Outbound Sales Preferred

Knowledge of insurance or sales is an added advantage

Graduation is mandatory

Experience: 0–2 Years (Fresher's can apply)

Shift Timings & Week Offs: Rotational Shifts: 9:00AM – 6:30PM & 10:00am to 7:30pm (Any 9.5 Hrs. shift) 6 Days Working 1 Rotational Week-Offs

Salary Package

Fresher: 12,500 (In-hand) | CTC: 2.10 LPA

Experienced: Up to 18,000 (In-hand) | CTC: 2.79 LPA

High earning potential with performance-based incentives

📌 Client Retention Associate (Navi Mumbai)
🏢 ICICI Lombard General Insurance Company
📍 Navi Mumbai