Responsibilities

- Manage real-time driver dispatch, monitor live operations, resolve escalations, and ensure a seamless customer and driver experience while meeting operational KPIs.
- Oversee daily operations and act as the primary point of contact for chauffeurs and key partners.
- Build and maintain strong relationships with strategic partners.
- Coordinate with supply and account management teams to ensure seamless operations.
- Monitor chauffeur performance, attendance, and professional conduct.
- Ensure alignment with client-specific requirements and service standards.
- Handle customer and driver queries, support requests, and escalations, ensuring timely and effective resolution.
- Use Zendesk to manage, track, and resolve customer and driver support tickets while maintaining accurate records and timely follow-ups.
- Collaborate with supporting departments to generate accurate operational reports.
- Maintain and manage subscriptions according to customer demand and operational needs.

Requirements

- Bachelor's Degree.
- 2–3 years of experience in Operations, Customer Support, Driver Support,



or a similar role, preferably within the Logistics, Mobility, Transportation, Ride-Hailing, or Quick Commerce industry.
- Hands-on experience working with Zendesk is mandatory.
- Strong experience in handling support tickets, customer/driver queries, escalations, and issue resolution through Zendesk.
- Experience in live driver dispatch, route planning, driver allocation, shift operations, incident management, driver support, customer service, or fleet coordination.
- Excellent written and verbal communication, presentation, and interpersonal skills.
- Robust sense of initiative and customer service orientation.
- Ability to adapt and achieve targets in a dynamic, fast-paced working environment.
- Experience with online marketplaces is desirable.
- A keen interest in the Transportation / Mobility industry.

Preferred Industries

- Ride-Hailing
- Quick Commerce
- Logistics
- Last-Mile Delivery
- Fleet Management
- Mobility
- Transportation

📌 Operations Executive (Ahmedabad)
🏢 Important Business
📍 Ahmedabad