- Chennai

Skills

Service DeliveryKnowledge ManagementSOPsRunbook CreationGovernanceDocumentation

Job Description

The Knowledge Manager is responsible for building, governing, and optimizing the knowledge base to improve service efficiency, reduce escalations, and enable consistent support delivery.

Responsibility

- Capture and maintain knowledge articles and runbooks. Ensure knowledge is accurate, current, and usable. Define and enforce knowledge management standards. Drive shift-left through knowledge reuse.
- Analyze gaps and improve documentation coverage.
- Support multiple operational domains (desktop, DC ops, inventory).

Qualification

- 6–10 years in IT operations, knowledge management, or service delivery.
- Experience with knowledge frameworks and KM tools. Robust documentation and process governance skills. Analytical mindset with focus on continuous improvement.

Job Overview

- Date PostedSeptember 29, 2026
- LocationChennai
- TypeFull Time
- Experience6 - 10 years
- CTC15.00 - 25.00 LPA

📌 Knowledge Manager (Chennai)
🏢 Intuitive Apps
📍 Chennai