About the Role

As a Regional Manager, you will be responsible for independently managing and driving business outcomes across a wider geographic region. This includes acquiring new academic institutions, retaining existing clients, executing marketing and activation strategies, and managing channel partners. You will play a key role in expanding Infinity Learn's presence, ensuring customer satisfaction, and achieving regional business goals.

Scope of the Role

- Regional Customer Acquisition:
- Independently own and grow the customer base across multiple cities or a designated region.
- Customer Retention & Upsell:
- Maintain and grow relationships with existing clients; drive renewals and identify upselling opportunities.
- Channel Partner Management:
- Identify and manage regional channel partners who can generate business or influence sales decisions.
- Marketing & Activations:
- Plan and execute marketing campaigns, events, and academic activations across schools in the region.
- Receivables Management:
- Ensure timely collection of payments from schools and partners in line with company policy.
- Client Relationship Management:
- Build long-term relationships with key stakeholders (school owners, principals, educators) and maintain regular engagement.
- Cross-Functional Coordination:
- Liaise with internal teams (academics, operations, delivery, and marketing) to ensure smooth implementation of programs.




- Customer Feedback & Problem Resolution:
- Capture and communicate feedback from schools, resolve concerns efficiently, and maintain high satisfaction levels.
- Documentation & CRM:
- Ensure proper documentation, data entry in CRM tools, and daily reporting of activities and business status.
- Extensive Field Role:
- This is a high-energy, field-intensive role requiring frequent travel across cities and a 6-day work week.

Qualifications & Experience

- Graduate in any discipline (MBA/PGDBM preferred but not mandatory)
- 3–8 years of experience in B2B sales, preferably in the education, edtech, or concept-selling space
- Prior experience handling multi-city or regional responsibilities is a plus

Traits & Skills

- Self-Starter: Ability to work independently with minimal supervision
- Customer-First Mindset: Deep understanding of customer needs and prompt issue resolution
- Go-Getter Attitude: Goal-oriented and resilient in the face of rejection
- Quick Learner: Adapts to recent environments, products, and customer needs swiftly
- Strong Communication: Excellent interpersonal, presentation, and negotiation skills
- Planning & Execution: Strong at planning field activities and following through consistently
- Travel Readiness: Open to extensive intra-region travel to engage with clients and partners

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