Description
Job Description:
Minimum 2+ years of experience on Qualtrics, with solid expertise in leveraging the platform for Customer Experience (CX), Employee Experience (EX), and overall Experience Management (XM) programs.
Develop collaborative, strategic partnerships with clients, driving their CX and EX strategies through Qualtrics solutions and ensuring alignment with global best practices.
Play a key role in delivering actionable insights to clients, including designing optimal approaches for insight delivery via Qualtrics dashboards, workflows, and advanced analytics.
Support and mentor the team to maintain 100% quality delivery across projects, ensuring adherence to client objectives and Qualtrics standards.
Continuously upgrade knowledge on the CX and EX domains, staying current with Qualtrics product enhancements, including new XM modules and VOC capabilities.
Own the complete technology path and integrations with Qualtrics and other CX/EX tools, ensuring seamless connectivity with CRM systems (e.g., Salesforce), HR platforms, and APIs.
Implement industry best practices in survey design, sampling methodology, naming conventions, questionnaire development, analysis planning,



and insight generation using Qualtrics features.
Maximize the potential of Qualtrics platform capabilities, including:
o CX and EX modules
o Text Analytics and Natural Language Processing
o Predictive Intelligence and Driver Analysis
o Digital intercepts and conversational feedback
o Advanced dashboards and role-based reporting
o Action planning and closed-loop feedback workflows
Collaborate with technical specialists to design and deliver outstanding XM programs, leveraging Qualtrics integrations and automation for efficiency.
Provide critical insights on analytical techniques, ensuring robust data interpretation and actionable recommendations for clients.
Facilitate synthesis across multiple data sources-primary, secondary, and client systems-to deliver research-driven insights through Qualtrics.
Understanding of Java Script and API integrations for advanced customization within Qualtrics workflows.
Experience with CRM integrations, especially Salesforce (SFDC), and other enterprise systems connected to Qualtrics.
Familiarity with employee lifecycle programs and customer journey mapping within Qualtrics XM.

📌 USI-CTS Qualtrics CX Consultant 2 - 6 Yrs (India)
🏢 Objectwin Technology India
📍 India