Customer care specialists are responsible for handling calls from new and existing customers regarding a variety of requests around products as specified by the client. Using their knowledge of products or services as well as excellent customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business.
Duties and Responsibilities :
• Answers inquiries by clarifying desired information; researching, locating, and providing information
• Determines requirements by working with customers
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Cross sell / Outcall to customers
📌 Customer Care Professional (Mumbai)
🏢 Tata Consultancy Services
📍 Mumbai
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