• Act as the first point of contact for all quality-related issues raised by internal teams or OEMs.
• Coordinate directly with suppliers in the event of part rejection or quality concern.
• Collect, verify, and maintain all relevant quality documentation such as:
• Inspection Reports
• 8D Reports
• Containment or Corrective Action Plans
• Support both supply models:
• Parts received and dispatched from the warehouse.
• Direct dispatch of parts by suppliers to OEMs
• Ensure proper documentation and follow-up for each reported issue.
• Provide weekly/monthly summaries and updates as required.
Key responsibilities
• Customer Trouble report sharing with customer.
• Internal trouble report sharing with customer.
• Quality alert
• 4M control report
• Ship back arrangements.
• Import & export replacements.
• Import damage shipment verification.
• Rejection collection & ERP booking
• NG stock control & report
• Sorting (Instruct WH / 3rd party)
• Colour parts inspection.
• Quality monthly inspection reports
• Conflict of minerals
Qualifications
Diploma / BE / Btech. - Mechanical.