Role Summary
We are looking for an experienced ServiceNow Demand Architect to bridge business demand with enterprise technology architecture. In this role, you will evaluate incoming demand for technical feasibility, define scalable solution approaches, and provide architectural direction that aligns with the organization's ServiceNow platform strategy. You will work closely with Business Analysts, Portfolio Managers, Solution Architects, Developers, and business stakeholders to ensure solutions are technically sound, reusable, and aligned with long-term platform objectives.

The ideal candidate combines solid ServiceNow platform expertise with enterprise architecture knowledge, enabling informed technical decisions, governance, and strategic planning across the demand lifecycle.

Key Responsibilities:
- Review Business Analyst (BA) analysis to assess technical feasibility before effort estimation.
- Define solution options and recommend the optimal approach by evaluating build vs. configure vs. integrate vs. buy scenarios.
- Identify cross-functional dependencies,



architectural impacts, and integration requirements early in the demand lifecycle.
- Represent the technical solution during architecture and platform governance reviews, presenting recommendations and technical rationale.
- Challenge business demands that duplicate existing capabilities or conflict with the ServiceNow platform strategy and enterprise architecture.
- Maintain visibility of the overall ServiceNow solution landscape, including existing capabilities, planned initiatives, and retiring solutions.
- Produce high-quality solution design briefs for large, strategic, and complex initiatives.
- Translate business requirements into clear technical direction for development teams, ensuring a smooth transition from analysis to implementation.
- Provide architectural guidance and support to developers throughout the implementation lifecycle.
- Coach Business Analysts on ServiceNow capabilities, platfo

📌 ServiceNow Demand Architect (India)
🏢 DataLunix
📍 India