VirtualCare AI is hiring Operations Specialists to support routine administrative and operational tasks for our online healthcare platform.

This is a non-clinical, process-driven role. Most tasks involve following written instructions, completing checklists, updating systems, and identifying items that need to be escalated.

Responsibilities
- Complete assigned tasks using written SOPs and checklists
- Update spreadsheets, trackers, and internal systems
- Perform data entry and basic quality checks
- Review queues for incomplete or outstanding items
- Send pre-approved/template communications
- Organize documents and information
- Perform basic online research
- Test website workflows and report errors
- Complete recurring administrative tasks
- Escalate anything outside established procedures
- Perform other routine operational tasks as assigned

Requirements
- Excellent written English
- Robust attention to detail
- Reliable computer and internet connection
- Comfortable using Google Sheets and web applications




- Ability to follow detailed instructions exactly
- Ability to perform repetitive tasks accurately
- Reliable and responsive during scheduled working hours

No college degree or healthcare experience is required.

Important

This is not a medical position. You will not diagnose patients, recommend treatments, make medication decisions, or provide medical advice.

When a situation falls outside your instructions, you are expected to escalate it rather than make your own decision.

Application Process

Applicants will complete a short skills assessment involving sample operational tasks.

We evaluate candidates primarily on:
- Accuracy
- Speed
- Attention to detail
- English comprehension
- Ability to follow instructions
- Knowing when to escalate an issue

High-performing team members may receive additional responsibilities and opportunities for advancement.

📌 Operational Specialist (India)
🏢 VirtualCare AI
📍 India