Role Overview

We are looking for a Support Service Program - Lead who will manage end-to-end vendor governance and resource procurement operations. The role requires robust stakeholder coordination, vendor management expertise, commercial negotiation skills, and the ability to lead a small team while ensuring timely delivery within defined SLAs.

Key Responsibilities

Vendor Governance & Management:

• Manage end-to-end vendor governance strategies across regions/countries
• Onboard, train, and engage vendors on an ongoing basis
• Monitor vendor performance using defined KPIs and scorecards
• Drive continuous improvement in vendor productivity and compliance

RFx & Commercial Management:

• Lead and manage RFQ, RFP, and RFI processes for vendors
• Handle country-wise rate negotiations and rate closures
• Work on SLAs, SOWs, SOPs, and ensure adherence by vendors
• Manage contract-related documentation and compliance

Resource Planning & Delivery:

• Own end-to-end resource planning and allocation
• Ensure timely delivery of resources within agreed SLAs




• Coordinate closely with internal stakeholders to understand demand
• Proactively manage risks, delays, and escalations

Catalog & Process Management:

• Manage vendor and rate catalogues end-to-end
• Ensure data accuracy and regular updates
• Drive process standardization and documentation

Team & Stakeholder Management:

• Manage and mentor a team of 2–3 members
• Handle internal and external stakeholder management effectively
• Lead escalation management and resolution
• Act as a single point of contact for vendor-related matters

Required Skills & Competencies

• Strong experience in vendor governance and procurement
• Hands-on knowledge of RFQ/RFP/RFI processes
• Excellent negotiation and commercial acumen
• Strong Excel skills (data analysis, tracking, reporting)
• Ability to manage multiple vendors and priorities simultaneously
• Excellent communication and stakeholder management skills
• Proven ability to del

📌 Support Service Program Lead (Sahibzada Ajit Singh Nagar)
🏢 Iron Systems
📍 Sahibzada Ajit Singh Nagar