Experience
4–7 years of relevant experience

Qualification
Bachelor’s degree; MBA / PGDM preferred

Role type
Hands-on, cross-functional role
Role Purpose
Strengthen business performance through data analysis, management dashboards, process improvements and execution of strategic initiatives. Translate sales and operational data into actionable insights, support CEO-level functional reviews, coordinate cross-functional projects and assist in the commercial evaluation of customer quotations.

Role and Responsibilities
1. Sales performance analysis & forecasting
• Analyse monthly, quarterly and annual sales and billing performance against targets and forecasts; identify trends, variances, drivers and corrective actions.
• Support opportunity and pipeline target setting using conversion trends, deal sizes, sales cycles and required pipeline coverage.
• Develop rolling monthly and quarterly billing forecasts with Sales and Finance; validate assumptions, closure dates and billing dependencies, and flag slippage risks.
• Track pipeline health,



prospect ageing and conversion across regions, segments, products and sales owners.

2. Cross-functional operational analysis
• Analyse cross-functional data to identify performance gaps, bottlenecks and improvement opportunities; examples include Technical Support workload, ticket ageing and resolution timelines, or Implementation milestones and delays.
• Evaluate plan versus actual performance, resource utilisation and recurring issues; highlight root causes, dependencies and corrective actions.

3. Management dashboards & functional reviews
• Independently build and maintain dashboards and review packs for weekly and monthly functional reviews with senior management, including the CEO.
• Present performance against targets, key trends, root causes, risks, recommended actions and decisions required.
• Standardise KPI definitions, validate source data and automate recurring reporting wherever practical.
• Track review actions wi

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