Quality Audit Lead - Finance Controls & Process Analyst-Senior

Responsible for leading complex quality audit and controls activities across Order to Cash (OTC) sub-processes, owning sampling methodology, calibration governance, and quality reporting, while mentoring junior analysts and partnering with cross-functional and vendor stakeholders to drive sustained operational and compliance improvement.

Quality Audit Lead - Finance Controls & Process Analyst-Senior

Responsible for leading complex quality audit and controls activities across Order to Cash (OTC) sub-processes, owning sampling methodology, calibration governance, and quality reporting, while mentoring junior analysts and partnering with cross-functional and vendor stakeholders to drive sustained operational and compliance improvement.

Essential Duties

• Lead end-to-end audit execution across Billing, Cash Application, Collections, and Dispute Resolution, ensuring consistent application of scorecards, evidence standards, and quality dimensions.




• Own and continuously refine risk-based sampling methodologies across processes/subprocesses, including rules for ramp-up, stabilization, and run-rate operations.
• Standardize and govern critical/non-critical error definitions; lead calibration sessions and resolve escalated audit disputes through fact-based review.
• Own the defect management lifecycle — centralized logging, trend analysis, RCA, CAPA design, containment, effectiveness validation, and closure discipline.
• Strengthen governance by ensuring adherence to internal controls, audit standards, SOX/statutory requirements, and approved operating procedures; support audit readiness and remediation tracking.
• Develop and present scorecards, dashboards, and management reporting connecting audit outcomes to business performance (customer experience, revenue protection, working capital, SLA performance).
• Act as a key quality point of contact for operations leaders, process owners, and cross-functional/v

📌 Quality Audit Lead (Hyderabad)
🏢 FedEx
📍 Hyderabad