ABOUT THE ROLE
We are looking for a customer-first, detail-oriented Customer Support Executive who can manage customer interactions across chat, WhatsApp, email, and social media.
You will be the frontline voice of Argos, ensuring customers receive quick, accurate, and helpful responses. This role is critical in building trust, improving customer satisfaction, and ensuring a smooth post-purchase experience.

KEY RESPONSIBILITIES
• Key Handle customer queries via WhatsApp, chat, email, and social media DMs
• Assist customers with order status, tracking, returns, exchanges, and refunds
• Resolve complaints and escalate complex issues when required
• Maintain quick response times and high-quality communication
• Coordinate with internal teams (operations, logistics, marketing) for issue resolution
• Update and maintain customer records in CRM/tools
• Identify recurring issues and share feedback to improve processes
• Ensure a positive and consistent customer experience across all touchpoints

REQUIREMENTS




• 0–3 year of experience in customer support / chat process (freshers can apply)
• Good speaking and written communication skills (clear, polite, and professional)
• Basic understanding of customer handling and problem-solving
• Comfortable using WhatsApp, email, and social media platforms
• Ability to handle multiple conversations simultaneously
• Basic computer skills (Google Sheets, basic tools)
• Patient, empathetic, and customer-focused mindset

GOOD TO HAVE
• Experience with tools like Zendesk, Freshdesk, Intercom, or similar
• Exposure to Shopify or ecommerce order handling
• Understanding of D2C customer journey
• Typing speed and accuracy
• Ability to handle high-volume queries

WHAT WE OFFER
• Hands-on experience in a rapid-growing D2C brand
• Opportunity to grow into Senior Support / Operations roles
• Work closely with cross-functional teams
• Performance-based growth and learning environment

📌 Customer Support Executive (Surat)
🏢 Argos Watch
📍 Surat