Organization- India Consultancy Private Limited

Summary

Position Summary

The Loyalty & Partnerships Director is responsible for driving the growth, activation and performance of World of Hyatt across India & SWA. The role supports member acquisition, engagement and retention by executing loyalty initiatives, hotel activation programmes, strategic partnerships and customer marketing activities that strengthen Hyatt's commercial performance and guest loyalty.

Working closely with Regional Loyalty, Brand Marketing, Integrated Marketing, Digital, Commercial Services and hotel teams, the position ensures World of Hyatt is effectively activated across the region while supporting hotels in delivering consistent member experience and maximising loyalty contribution to the business. The role also assists in identifying and managing strategic partnerships that enhance Hyatt's customer proposition and create incremental value for members and hotel owners.

Key Responsibilities:

Loyalty Programme Activation





• Execute the regional World of Hyatt strategy across India & SWA by implementing approved loyalty initiatives, campaigns and member engagement programmes.
• Support member acquisition, activation, retention and elite recognition initiatives that increase programme participation and direct revenue.
• Work closely with hotels to ensure consistent execution of loyalty programmes, member perks and promotional campaigns.
• Assist in localising global loyalty initiatives to reflect regional market opportunities and customer preferences.
• Monitor programme adoption across hotels and recommend improvements to increase participation and member engagement.

Loyalty Performance & Business Insights

• Track key loyalty KPIs include enrolments, member contribution, room night penetration, elite member engagement and promotional performance.
• Analyse loyalty performance data to identify trends, opportunities and areas requiring improvement.
• Prepare regular performance dashbo

📌 Loyalty and Partnerships Director (Gurugram)
🏢 Hyatt
📍 Gurugram