This role focuses on specialized policy servicing activities within a multinational corporate setting ensuring accurate handling of property and casualty insurance information through extensive use of MS Office tools. The SME will support night shift operations from office driving process excellence compliance and high quality service delivery to global stakeholders while enhancing customer and business outcomes.
Responsibilities
• Execute complex policy servicing tasks for property and casualty insurance accounts ensuring accurate data capture validation and maintenance to support timely and precise policy administration across global business units.
• Manage end to end policy servicing workflows using MS Office applications including preparation of structured policy documents tracking reports and logs that improve transparency and operational control.
• Coordinate with underwriting and operations teams through well documented communications and detailed status updates to support seamless policy issuance endorsements renewals and cancellations.
• Analyze policy level information and servicing requests to identify discrepancies missing data and potential risks and take corrective actions that reduce errors and enhance policy quality.
• Prepare comprehensive reports dashboards and performance summaries in MS Office that highlight servicing volumes turnaround times quality trends and process exceptions for management review.
• Maintain detailed records and audit ready documentation for all servicing activities ensuring adherence to internal standards external regulations and client specific requirements.
• Support night shift operations by consistently meeting service level agreements managing peak workloads and escalating critical issues promptly to maintain business continuity and customer satisfaction.
• Collaborate with cross functional teams to refine policy servicing procedures suggesting enhancements that streamline workflows reduce manual ef