About the RoleWe are looking for a Senior Associate – Client Servicing (Influencer Marketing) who will be responsible for managing client relationships as well as taking ownership of the end-to-end execution of influencer marketing campaigns.
The role involves working closely with clients and internal teams across Planning, Procurement, Strategy, and Operations to ensure campaigns are executed smoothly, delivered on time, and meet the expected quality standards.
Key ResponsibilitiesClient Servicing & Relationship Management
• Act as the key point of contact for assigned clients and build robust, long-term relationships.
• Understand client briefs, campaign objectives, deliverables, timelines, and expectations.
• Manage day-to-day client communication and ensure timely responses, updates, and resolutions.
• Proactively identify client requirements and ensure a smooth overall experience.
End-to-End Campaign Execution
• Take ownership of influencer campaigns from the point of creator finalisation through execution and closure.
• Coordinate with creators to ensure briefs,
deliverables, timelines, content submissions, approvals, and postings are completed as planned.
• Track campaign progress and ensure all deliverables are executed within agreed timelines.
• Resolve execution-related challenges and ensure minimal delays or escalations.
Cross-Functional Coordination
• Work closely with Planning and Procurement teams once creators are shortlisted and locked.
• Coordinate with Strategy teams to ensure the campaign brief and creative direction are clearly understood during execution.
• Collaborate with internal stakeholders to ensure seamless movement of campaigns from planning to execution.
• Ensure all teams have the required information, timelines, and dependencies to execute effectively.
Campaign Monitoring & Quality Control
• Monitor creator content and deliverables to ensure they are aligned with the approved brief and client expectations.
• Coordinate content rev