Job Summary
We are seeking an experienced SAP MM Lead to lead Production Support activities for critical business operations, ensuring timely resolution of P1 and P2 priority incidents while driving continuous improvement across the SAP landscape.
The ideal candidate will possess deep expertise in SAP Materials Management (MM), solid leadership capabilities, and extensive experience managing production support teams in a 24x7 environment. The role involves collaborating with business stakeholders, technical teams, and cross-functional consultants to ensure business continuity, SLA compliance, and high customer satisfaction.

Key Responsibilities
Production Support Leadership
• Lead the SAP MM Production Support team and oversee day-to-day support activities.
• Manage and coordinate resolution of P1 and P2 priority incidents within defined SLA timelines.
• Act as the primary escalation point for critical production issues.
• Ensure timely communication with business stakeholders during major incidents.
• Drive incident prioritization, triage, and resource allocation.

SAP MM Functional Leadership




• Provide expert support for core SAP MM processes, including:
• Procurement
• Purchase Requisitions
• Purchase Orders
• Goods Receipt / Goods Issue
• Invoice Verification
• Inventory Management
• Material Master
• Vendor Master
• Stock Transfers
• Subcontracting
• Consignment
• Batch Management
• Troubleshoot complex production issues affecting procurement and inventory operations.
• Ensure smooth integration between SAP MM and FI, SD, PP, WM/EWM, QM, and Ariba where applicable.

Incident & Problem Management
• Lead Root Cause Analysis (RCA) sessions for recurring incidents.
• Develop preventive and corrective action plans.
• Monitor incident trends and recommend long-term improvements.
• Drive Problem Management activities following ITIL best practices.
• Ensure adherence to SLAs, KPIs, and support governance.

Configuration & Change Management
• Review and approve config

📌 SAP MM Lead (Hyderabad)
🏢 Syntax
📍 Hyderabad