• End to End Testing of new portal developments and raising queries.
• Providing input, suggestions, and monitoring updates on development.
• Providing training on the Portal to TMCs / Travel Agents / Travellers and Travel Managers.
• Preparing scenarios for process finalization, supporting Travelscape and SBT queries, and following up on developer observations and solutions.
Travelscape Master Maintenance
• Updating approval matrices and airline discount matrices in Travelscape.
• Managing the Airline Master and unit-TMC mapping.
• Supporting the launch of Travelscape for recent units.
Employee Query Handling
• Training travelers to raise Travel Requests (TR) or Ms Teams or on call.
• Generating TRs in the portal for travelers unable to access it.
• Supporting TEMS/ITEMS queries and creating outsider profiles.
Quotation & Invoice Management
• Close monitoring international fares from TMCs and convincing travelers to take lower fares. If High Fare variance approval is documented.
• Approving international quotations and handling approvals on behalf of others with valid documents.
• Handling international invoice and credit note approvals (Shubhyatra/Travelscape) and supporting domestic TR approvals on a need basis.
• Analyzing mismatch invoices in Travelscape.
TMC Queries & CIP/VIP Bookings
• Supporting all TMCs in sorting queries and monitoring pending invoice files to find root causes for non-updation.
• Monitoring international travel for VIPs and coordinating tours.
Airline & Commercial Support
• Coordinating legalization and filing hardcopies.
• Performing fare monitoring analysis, taking screenshots, and providing inputs for proposed new corporate deals.
• Maintaining trackers and building relationships with airline representatives.
Audit & Compliance
• Self-auditing files from agents and analyzing/updating audit-related queries.
• Verifying Domestic and International Air and Rail invoice requirements (including approval