Customer support – Roles & Responsibilities

Requirements
Freshers to 2 years of experience dealing with customers.
Must have own laptop
Willingness to work from the office at Chaoni, Nagpur (Near Poonam Chambers)
6 days Work From Office: Monday to Saturday (Sunday off)
Two daily office shifts:
7:00 AM – 11:30 AM
4:00 PM – 8:30 PM

Role Overview
The Operations Associate will be responsible for ensuring smooth appointment coordination between patients and doctors. Ensure timely patient-doctor connections, minimize unused doctor slots, and provide a smooth appointment and rescheduling experience for patients.

Key Responsibilities
Call patients who have booked appointments and ensure they connect with the doctor on time.
Follow up with patients in case of missed or delayed appointments.
Regularly check doctors' available slots and work towards utilizing them efficiently.
Review the RNR patient list and contact eligible patients for rescheduling on currently available slots.




Share suitable available slots with patients who request rescheduling and assist them in booking a new appointment.
Maintain accurate and timely updates of patient status, follow-ups, rescheduling, and appointment outcomes in the database.
Track pending cases and follow up until they are closed.
Escalate any patient concerns or appointment-related issues to the concerned team when required.

Desired Background-
Freshers to 1+ year experience in operations, customer handling, or support roles
Excellent written and spoken English
Strong customer focus with good convincing and problem-solving ability
Passion for working in a rapid-paced startup environment
Multi-disciplinary mindset with eagerness for continuous learning
Confident, responsible, and ownership-driven personality

Mandatory Requirements
Must have own laptop
Comfortable working in split shifts:
Morning: 7:00 AM – 11:30 AM
Evening: 4:00 PM – 8:30 PM
Willing to work from office at Chhaoni, Sadar, Nagpur

Interview Process
Screening Round + T

📌 Customer Support Associate (Nagpur)
🏢 Fix Health
📍 Nagpur