About the role:
We are looking for an Operational Risk Manager who will play a key role in identifying, assessing and mitigating operational risks across slice business and processes.
You will work closely with cross-functional stakeholders to understand processes, identify potential failure points, assess the effectiveness of controls and drive remediation of identified risks.
This is a hands-on, business-facing risk role and requires someone who can go beyond identifying gaps and work with teams to implement practical solutions.
What you will do:
• Identify and assess operational risks across business processes, products and functions.
• Drive Risk & Control Self-Assessments (RCSA) for key business processes.
• Identify process, people, system and control risks and assess their potential business impact.
• Design, review and strengthen preventive and detective controls.
• Define and monitor Key Risk Indicators (KRIs) and risk thresholds for critical processes.
• Monitor and analyse operational risk incidents, loss events and near misses.
• Conduct root-cause analysis and drive corrective and preventive actions.
• Partner with business teams to ensure timely closure of identified risk and control gaps.
• Conduct operational risk assessments for recent products, processes, systems and business initiatives.
• Challenge existing processes and controls and identify opportunities to improve the overall control environment.
• Develop and maintain operational risk dashboards, MIS and management reports.
• Track emerging operational risks and provide actionable recommendations to business leadership.
• Work closely with Compliance, Internal Audit, Fraud Risk, Information Security, Product, Technology and Operations teams.
• Support internal and regulatory reviews by providing relevant risk assessments, documentation and data.
• Contribute to development and enhancement of operational risk policies, frameworks and governance mechanisms.
• Drive awareness of operational risk a