At Toku, we create bespoke cloud communications and customer engagement solutions to reimagine customer experiences for enterprises. We provide an end-to-end approach to help businesses overcome the complexity of digital transformation and deliver mission-critical CX through cloud communication solutions. Toku combines local strategic consulting expertise, bespoke technology, regional in-country infrastructure, connectivity, and global reach to serve the diverse needs of enterprises operating at scale. Headquartered in Singapore, Toku supports customers across APAC and beyond, with a growing footprint across global markets.

Our Network Operations Centre (NOC) is Toku’s primary line of service assurance. As a NOC Engineer, you will monitor our voice and CCaaS environment, investigate incidents, perform first-level troubleshooting and ensure issues are resolved or escalated quickly to the right teams. This is a hands-on telecom operations role where robust VoIP/SIP fundamentals, structured incident handling and operational discipline are more important than deep engineering expertise.



You will thrive in this role if you stay composed during incidents, take ownership of your work and are proactive about learning and improving how things are done.

What you will be doing

• Network Monitoring & Service Assurance: Monitor Toku’s voice and CCaaS setting, including voice quality, service availability, capacity, carrier connectivity and operational alerts.
• Incident Management & Triage: Detect, record, classify and prioritise incidents, perform initial investigation and ensure issues are resolved at first level where possible or quickly escalated to the appropriate internal or external team.
• VoIP & SIP Troubleshooting: Investigate common voice issues such as call failures, audio quality, dropped calls, registration faults and signalling issues using SIP traces, packet captures and monitoring data.
• Major Incident Response: Follow defined processes for P1/P2 inciden

📌 NOC Engineer – VoIP (Chennai)
🏢 Toku
📍 Chennai