Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

Role & responsibilities

• Handle inbound/outbound customer interactions for UK customers. • Provide professional and effective resolution to customer queries. • Maintain excellent customer service standards. • Understand customer requirements and provide appropriate solutions. • Ensure accurate documentation and timely updating of customer information. • Follow process guidelines, quality standards and compliance requirements. • Meet defined productivity and customer satisfaction parameters.

Designation: Customer Support Associate / International Voice Process Executive
Process: UK International Voice Process
Job Type: Full-Time,



Permanent
Work Location: Bangalore
Working Days: 5 Days Working
Weekly Off: 2 Days Rotational / Split Off
Shift: Rotational Shifts, including UK-aligned working hours

Preferred candidate profile

ELIGIBILITY

Education: Any Graduate / Undergraduate as applicable

Experience: Freshers / Experienced candidates with positive communication skills can apply.

We are looking for candidates with:
⭐ Excellent English communication skills ⭐ Good conversational ability and active listening skills ⭐ Customer service orientation ⭐ Willingness to work in rotational shifts ⭐ Willingness to work on rotational / split weekly offs ⭐ Comfortable working in an international voice process

HR Contact-Muhila

📌 Customer Service Associate (Bengaluru)
🏢 Firstsource
📍 Bengaluru