You desire impactful work.

You’re RGA ready

RGA is a purpose-driven organization working to solve today’s challenges through innovation and collaboration. A Fortune 200 Company and listed among its World’s Most Admired Companies, we’re the only global reinsurance company to focus primarily on life- and health-related solutions. Join our multinational team of intelligent, motivated, and collaborative people, and help us make financial protection accessible to all.

A Brief Overview

Working with the Head of Claims, support the execution of RGA India’s Claims Management strategy and day-to-day claims activities. Deliver timely, high-quality claims service to clients with a strong focus on customer centricity and customer satisfaction; identify and escalate potential risks; and develop and maintain strong client relationships. Support digitalization and automation initiatives, and review and refine processes to achieve operational excellence.

This role will report into Head of Claims for claims-related responsibilities. The Director,



Claims will be a member of the RGA India Leadership Team and will play a key role in supporting and strengthening the customer service initiatives, with a dotted-line reporting relationship to CEO of RGA India.

What You Will Do

• Lead day-to-day claims operations and deliver timely, high-quality claims assessment, consultation, training and audit services in accordance with treaty terms and conditions, RGA standards, guidelines, Claims Philosophy and delegated claims authority, with a solid focus on customer centricity and satisfaction.
• Review and provide timely claims and risk-management input on product design, policy provisions, treaty wordings, business development proposals, claim forms, claims guidelines and business campaigns to support sustainable business growth and positive customer outcomes.
• Build and maintain strong relationships with client claims and medical teams, underwriting functions and senior stakeholders to u

📌 Director, Claims (Mumbai)
🏢 Reinsurance Group of America
📍 Mumbai