Overview:

Managed Services Engineer is responsible for supporting, building, managing, configuring and implementing solutions within the customers managed platform or services under SHI’s management. They must aim to achieve optimal system performance across all supported platforms. The engineer will collaborate with internal and external customers, lead IT projects, monitor performance, optimize environments, stay updated on industry trends, and seek personal and professional growth

Requirements

Responsibilities:

Include, but not limited to:

• Build, implement and support a wide range of solutions using platform services for both internal and customer purposes.

• Manage and configure platform infrastructures, applications, and collaboration tools.

• Contribute and take lead on MSP Projects, collaborating with internal/external customer and ensuring timely delivery and alignment with business objectives.

• Contribute, develop, and take lead on service improvement initiatives,



collaborating with internal/external customer and ensuring timely delivery and alignment with business objectives.

• Engaging directly with customers through status updates, change requests, meetings, incident responses, and projects, while understanding their needs and success criteria.

• Monitoring and diagnosing performance issues to ensure optimal system performance.

• Optimizing existing environments and standardizing processes using/developing standard operating procedures (SOPs).

• Stay updated with industry trends, emerging technologies, and best practices.

• Continuously seek opportunities for personal and qualified growth.

• Track time and document work out of SHI’s PSA system, submitting weekly timesheets.

• Align with leadership and organization initiatives.

• Mentor/Train lower tier engineering employees and service desk employees.

• Involvement in a wide range of required Audit’s.

• SOW Scoping, development, and build out assistance on a per-request basis.

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📌 Azure Cloud (Hyderabad)
🏢 ToCumulus
📍 Hyderabad