Company Description Keshav Aviation Private Limited operates in the aviation sector, focusing on safe, reliable, and efficient air travel services. The company emphasizes high standards of customer care and operational excellence at its locations, including Kolkata. Team members are encouraged to deliver professional service, maintain clear communication, and support travelers throughout their journey. Keshav Aviation values integrity, collaboration, and a strong service mindset in all customer-facing roles.
Role Description The Customer Service Executive role is a full-time, on-site position based in Kolkata. In this role, the executive will greet passengers, handle inquiries, and provide clear information about flights, check-in procedures, baggage policies, and airport services. Daily responsibilities include managing customer support at counters or help desks, resolving concerns, coordinating with internal teams to address service issues, and maintaining accurate records of customer interactions. The executive will work to enhance customer satisfaction by ensuring timely assistance,



professional communication, and adherence to company policies and aviation regulations. The role also involves proactively identifying service gaps, suggesting improvements, and supporting smooth passenger flow during peak hours.
Qualifications

• Candidates should possess solid Customer Service and Customer Support skills to handle inquiries, requests, and issues professionally.
• Candidates should possess Customer Satisfaction and Customer Service Management skills to monitor service quality and contribute to process improvements.
• Candidates should possess excellent Interpersonal Skills to communicate clearly, build rapport with passengers, and work effectively with colleagues.
• Strong verbal and written communication skills in English; knowledge of local languages is an advantage.
• Ability to remain calm under pressure, manage high-traffic situations, and resolve conflicts co

📌 Customer Service Executive (Kolkata)
🏢 Keshav Aviation Private
📍 Kolkata