Job Description
We're Hiring | Team Leader – Operations
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nJoin the global leader in digital business services and take the next step in your career
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nRole: Team Leader – Operations
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nExperience Required: Minimum 1 year as a Team Leader in BPO
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nKey Responsibilities:
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nDrive team performance through coaching & development
nEnsure SLAs, quality, and customer satisfaction targets are met
nMonitor and analyze performance metrics
nHandle escalations effectively and professionally
nPromote a positive and engaging team setting
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nWhat We’re Looking For:
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nStrong communication & interpersonal skills
nAbility to lead, inspire, and manage teams
nProficiency in reporting and performance analysis
nWillingness to work in rotational shifts
📌 Team Lead (Pragpura)
🏢 TP
📍 Pragpura