• Order management, including EDI ordering (Idoc corrections, issue resolution for EDI related problems)
• Handling all incoming customer queries and requests
• Continuously improving service levels in cooperation with the internal teams and other parts of the business to strive for excellence in a highly competitive environment
• Being responsible for proper communication between Diageo and customers
• Maximising customer satisfaction level and order entry accuracy
• Flexible to work in shifts.
• Able to handle work pressure in peak seasons.
• Excellent interpersonal and communication skills with stakeholders
• Deliver on promises
• Accuracy and attention to details
• Looking for and responding to feedback




• Good knowledge of customers and market specifics
• Generating ideas for issue resolution and service improvement
• Positive ‘can do’ attitude
• Taking ownership for resolution, escalates where necessary
• Ability to build great relationships with customers
• Understand and comply with controls in own area
• Positive team player

Essential

Fluent English

Strong interpersonal and communication skills

Strong MS Office knowledge

Very strong customer service attitude

Bcom, BBM, MBA

📌 Analyst (Bengaluru)
🏢 Diageo
📍 Bengaluru