We are seeking a talented individual to join Mercer AMSI at Noida/Gurgaon. This is a hybrid role that has a requirement of working at least three days a week in the office.
Principal Engineer – IT System Engineering (Grade C2)
No of Positions: 1 Role Summary
This role is responsible for supporting and administering Customer Identity and Access Management (CIAM) services on the Okta platform. The position covers operational support, user and access administration, application onboarding, policy management, issue resolution, reporting, and documentation. The role works closely with application owners, TPMs, and support teams to deliver secure, reliable, and efficient identity services for business applications.
Key Responsibilities
Operational Support and Incident Management
• Monitor ServiceNow queues, incidents, change orders, and support emails on a regular basis.
• Review and respond to Sev 1, Sev 2, and Sev 3 tickets within agreed service levels.
• Investigate and resolve access-related and application-related issues raised by users and application teams.
• Support urgent business requests, including testing-related access requirements, where applicable.
User and Access Administration
• Manage Okta group mapping for existing applications, including assignment and removal of groups.
• Assign Okta groups to users based on approved access requests.
• Create external user accounts for applications in line with approved business requests.
• Update primary email addresses for external users when required.
• Reset passwords for external users and perform MFA resets as needed.
• Create Okta groups to support application onboarding and access requirements.
Application Onboarding and Configuration
• Support onboarding of recent applications in Okta, including SAML, OIDC, and service applications.
• Implement approved configuration changes for existing applications.
• Partner with application owners and TPMs to understand onboarding requirements, identity provider se
📌 Principal Engineer (Noida)
🏢 Marsh
📍 Noida
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