Team Member – Central Monitoring Unit

Job ID

Department

HO & SUPPORT-Central Service Support

Consumer Bank-Distribution-Central Service Support

Location
Mumbai

Number of Positions
1

Reporting Relationship
Team Member - Central Monitoring Unit

Position Grade
M3/M4

• The Central Monitoring Unit (CMU) is responsible for monitoring staff-customer transactions, identifying suspicious account sourcing patterns, strengthening NTB sourcing controls, and supporting risk mitigation initiatives across the branch banking network.

• The role involves analytical review of transaction monitoring reports, investigation management, stakeholder coordination, dashboard preparation, and escalation of deviations to senior management.

• The incumbent will work closely with Analytics, BPMG Field Teams, and other stakeholders to identify risks, investigate deviations, and provide actionable insights to management.

• This role provides exposure to fraud risk management, branch controls, customer acquisition quality, and regulatory compliance monitoring.





• Preparing consolidated data based on reports received from Data Science / Analytics Team and other verticals and segregate for taking necessary action.

• Review and monitor transactions between bank staff and customers through various analytics-driven reports.

• Conduct desktop investigations on alerts generated from various reports, staff transactions and suspicious account sourcing patterns.

• Identify unusual transaction patterns, employee-customer financial dealings, and control deviations.

• Conduct sampling, data analysis, and risk assessments based on predefined monitoring criteria.

• Identify control gaps, unusual transaction behaviour, and potential policy violations.

• Coordinate with field teams and stakeholders for investigations and closure of alerts.

• Review investigation findings received from field teams and ensured timely closure of cases.

• Track branch-level and staff-level trends relating to suspic

📌 Team Member-Central Monitoring Unit-HO (Mumbai)
🏢 Kotak
📍 Mumbai