Why UKG:
At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.
Job Summary:
The Associate Manager, has the responsibility of managing day-to-day activities of the Ready Benefits team, consisting of COBRA Specialists and EDI Specialists. Mentoring people, monitoring processes, strong stake holder management, and ensuring technology is leveraged to exceed customer service level agreements (SLA) is required.
This role will actively support process and technology initiatives that will improve the operational performance of the team while providing a great customer experience.
Primary/ Essential Duties and Key Responsibilities:
• Your main responsibility is to ensure that the day-to-day operations of the department are running smoothly and ensuring performance metrics like Timeliness, Quality, Productivity and other SLA’s for the team are met
• Should be effectively able to manage performance of a team of 12 - 20 members.
• Solid stakeholder management with India and US stakeholders.
• Assist in the workload management and prioritization of day-to-day duties and projects.
• Drive the establishment and refinement of the UKG Services implementation methodology and best practices
• Track and/or project management of various projects to ensure timeliness
• Attend and/or lead recurring service calls, business reviews, and project debrief for assigned customers
• Support managers and LT with automation and transformat
📌 Assoc Mgr Implementation Management (Pune)
🏢 Ukg
📍 Pune