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Job Title : Major Incident Manager / Outage Manager

Job Summary:

The Major Incident Manager / Outage Manager is a critical role responsible for managing and resolving high-impact incidents that affect the services and operations of our organization. The individual in this position will be expected to lead and coordinate the response to major incidents, ensuring minimal disruption to business operations and maintaining communication with all stakeholders throughout the incident lifecycle. The ideal candidate will have a strong background in IT service management, exceptional problem-solving skills, and the ability to work under pressure.



The Major Incident Manager / Outage Manager is a vital role that requires a dedicated qualified capable of navigating high-stress situations and delivering results. If you have the experience, skills, and certifications required, and are ready to take on this challenging yet rewarding position, we encourage you to apply.

Key Job Requirements:

• Lead the process of incident management from detection to resolution and post-incident review.

• Coordinate with IT teams, business units, and external vendors to manage major incidents effectively.

• Communicate effectively with all levels of management and stakeholders during major incidents.

• Write high quality incident/outage communications with zero defect.

• Ensure that all incidents are logged, tracked, and documented in accordance with EY’s Incident Management policies and procedures.

• Develop and maintain the Major Incident Management Plan and ensure it is followed during incidents.

• Conduct post-incident analysis to i

📌 Major Incident Manager (India)
🏢 EY
📍 India