About The Role

We are looking for an experienced and strategic Group Head – Client Servicing to lead key client relationships, drive business growth, and oversee multiple accounts and servicing teams. The ideal candidate will be a strong client leader with proven experience in strategy, integrated campaigns, pitches, and current business development, along with the ability to build and manage high-performing teams.

Key Responsibilities

• Lead and manage relationships with key clients, acting as the primary point of contact and strategic partner.
• Understand client business objectives, challenges, and market landscape to develop effective communication and marketing solutions.
• Drive strategic planning and campaign development in collaboration with creative, social media, performance, SEO, content, and other specialist teams.
• Have prior hands-on experience in developing strategies, communication plans, campaign concepts, and integrated marketing solutions.
• Lead and contribute to new business pitches, RFPs, presentations,



and client proposals from brief understanding to final presentation.
• Identify opportunities for account growth, cross-selling, upselling, and expanding the scope of client engagements.
• Oversee multiple accounts and ensure timely, high-quality delivery across all campaigns and projects.
• Translate client briefs into clear internal briefs and ensure alignment across respective teams.
• Monitor account performance, deliverables, timelines, budgets, and overall client satisfaction.
• Handle senior-level client conversations, negotiations, escalations, and conflict resolution with maturity and professionalism.
• Work closely with internal department heads to ensure integrated and strategically aligned solutions.
• Review campaign performance and insights with teams and use data and market trends to recommend improvements.
• Mentor, guide, and manage Account Managers, Account Executives, and other servicing team members.
• Establish strong proces

📌 Group Head- Client Servicing (Gurugram)
🏢 The Brand Bee
📍 Gurugram