AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.
Amazon's Just Walk Out technology started off with a vision of eliminating the need to wait in checkout queues to enhance customer experience and convenience in physical retail stores. It started off with Amazon's Go stores and Amazon is now expanding to share this technology with non-Amazon owned 3P stores. Check the technology out at amazon.com/go. We CXQO's 3P CS team are diligently working every day to delight our customers by understanding customer issues and diving deep to provide quick resolution.
We're looking to hire a Customer Service Associate who is passionate about solving customer issues, exhibits bias for action for problem solving, and takes the extra mile to engage customers. The individual will be responsible for handling customer cases and driving it to quick resolution by working with cross-functional teams. The role is based out of HYD11
Key job responsibilities
• Resolve customer issues and answer customer questions via email, SMS, and voice calls. 2. Proficient in English and French with excellent writing/reading and speaking abilities. 3. Maintain customer satisfaction by listening calmly and responding empathetically. 4. Work cross-functionally with internal teams to provide quick resolution. 5. Identify recurring customer issues and escalate to management to find scalable root-cause fixes. 6. Recommend and implement small-scale process simplification improvem
📌 Ops specialist (Hyderabad)
🏢 Amazon
📍 Hyderabad
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