Role & responsibilities

Welcome and assist patients, attendants, and visitors in a professional manner.

- Register current patients and update existing patient records accurately.
- Schedule, reschedule, and confirm appointments for doctors and consultants.
- Handle patient check-in and check-out processes.
- Manage telephone calls, emails, and visitor inquiries efficiently.
- Coordinate with doctors, nurses, billing, and other departments for seamless patient services.
- Guide patients regarding hospital services, consultation timings, and procedures.
- Collect and maintain relevant patient documents and records.
- Manage queue systems and ensure smooth patient flow at the reception area.
- Handle patient complaints and escalate issues to the concerned department when required.
- Maintain confidentiality of patient information as per hospital policies.
- Prepare daily reports related to registrations, appointments, and patient footfall.

Preferred candidate profile

Interested candidate share resume on What's aap Twinkle Gaud-(phone hidden)

📌 Walk-in || Front Office Coordinator | 1-5yr Hospital Exp | Female | Pune-Viman
🏢 Indira IVF Hospital
📍 Pune