Job Description of Food Outlets & Laundry Management

Profile 1- Grievance redressal management

- Monitoring and assessing daily concerns raised by the users.
- Complete grip on the complaint mechanism system.
- Closing of loops of the concerns raised with proper investigation and give final solution to the users.
- Monthly vendor service feedback collection and review.
- Arranging monthly vendor meetings & rolling agendas
- Daily operations checks & support & lost laundry
- To coordinate with the inter-department for university laundry[Food dept, Guest House, VIP Laundry, etc.]

Profile 2 – Legal Compliance, Document Maintenance & Billing

- Maintaining a track of agreement expiry, renewal, and current clauses.
- Keeping track of FSSAI expiry & renewal; follow up with vendors




- Maintaining staff data—compliance, records [medical, PCC, ID, etc.] & necessary trainings [FOSTAC]
- Preparing & rolling monthly rental invoices to the vendor partners
- Maintaining records of defaulters.
- Regular follow-up with the defaulters
- Coordination with JGU security dept for staff gate entry, vehicle movement, staff ID card preparation, etc.
- Coordination with the vendors for any staff disciplinary issues, mental well-being, alcohol issues, etc.
- Ensure compliance with minimum wages, PF, ESI, and other applicable statutory requirements for all laundry workers deployed.

📌 Compliance, document maintenance & Billing - Food Outlets and Laundry (Sonipat)
🏢 O.P. Jindal Global University (JGU)
📍 Sonipat