Role & responsibilities

- Ticketing Executive is responsible for managing customer inquiries related to civil maintenance and ensuring timely resolution.
- Acknowledge receipt of enquiries and provide updates on the status of their requests.
- Interact with customers to gather necessary information from clients regarding their maintenance requirements, including scope, urgency, and location.
- Maintain accurate records of all enquiries, including client details, service requests, actions taken, and resolutions in system.
- Collaborate with other Engineering team to resolve customer issues efficiently.
- Ensure adherence to company policies, procedures, and service standards in all customer interactions.
- Address customer concerns empathetically and professionally.

Preferred candidate profile

- Proven experience in Civil Maintenance, Construction Quality, Customer Service or a similar role
- Valuable communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail Empathy and patience in dealing with customer concerns and complaints
- Ability to multitask in a fast-paced environment

📌 Hiring Freshers Diploma Civil Engineer (Pune)
🏢 Kohinoor Development
📍 Pune